How to send
Place an order on the website, prepare the packing and hand over the parcel in Prague, Brno or to a Prague courier.
Process
Shipping steps
01

Order
Calculate the cost and fill in the form. We prepare the customs declaration from these details.
02

Packing
Use a sturdy box with filler, no voids and no prohibited contents. Then attach the label from your order.
03

Handover
Drop off in Prague or Brno, or to a Prague courier. Intake is available from any EU country.
04

Tracking
After warehouse intake the status updates on the website and in the cabinet.
Where to hand over
Ways to hand over a parcel
Prague, Brno or courier in Prague. Main Prague point: Moskevská 267/51, 101 00 Praha 10-Vršovice.

Prague drop-off
Mozaika drop-off point: Moskevská 267/51, 101 00 Praha 10-Vršovice, Mon-Fri 10:00-20:00, Sat-Sun 12:00-20:00. Bring a packed parcel with the label attached - pay when you place the order.

Brno drop-off
SushiMix drop-off: Veveří 131, Brno. Hours: Tue-Sun 12:00-21:30. Bring a packed parcel with the label attached - pay when you place the order.

Courier in Prague
Prague pickup - 179 CZK on top of the rate. We collect a packed parcel with the label attached - pay when you place the order.
Before handover
What you need for handover
Important before packing
Contents must match the order. Check the prohibitions list - otherwise the parcel may be refused.
View prohibitions- Place an order on the website - pick contents from the catalog
- Pay on the website
- Pack the parcel and attach the label
- Hand over at a drop-off point, to a courier or at the warehouse
EAEU duty-free guide - 300 €. Full restrictions - in prohibitions.

How to pack your parcel
Step-by-step guide and label tips
Rates
Ordinary post and express - prices by country.
OpenProhibitions
Operational limit 300 € and the list of prohibited contents.
OpenContacts
Drop-off addresses in Prague and Brno.
OpenPlace an order
Place and pay for the order on the website, attach the label - then bring the parcel to a drop-off point.
